Delete your Balansa account

How to ask

1. Email info@balansa.app from the address you use to sign in to Balansa.
2. Use the subject “Delete my Balansa account”. You don't need to add anything else.
3. We reply to confirm, delete the account within 30 days of your email, and let you know once it's done.

We only act on requests sent from the account's own email address. That way nobody can delete someone else's account.

What we delete

• your account: name, email address and password
• your sign-in on every device
• usage analytics linked to your account, if you agreed to share usage data
• crash reports linked to your account

What stays with your studio

Your bookings, passes and attendance are records of each studio you book with. Balansa stores them for the studio, and the studio decides what it has to keep, such as payment records it needs for accounting. We tell the studios you booked with about your request. To ask a studio to remove that history, contact the studio directly.

On your phone

Deleting the app from your phone does not delete your account, so send the email above as well.

If you turned on Add classes to calendar, turn it off in Profile before you remove the app. The Balansa calendar lives in your phone's calendar, not in the app, so it stays behind otherwise. You can also delete it from your calendar app at any time.

Questions

Our Privacy Policy explains how we handle personal data. For anything else, write to info@balansa.app.