Terms of Service

1. Who We Are and Acceptance of These Terms

Balansa is operated by:

BALANSA APP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (Balansa App sp. z o.o.)
ul. Jana Matejki 6/9, 80-232 Gdańsk, Poland
Registered in the Polish National Court Register (KRS) under number 0001262788
NIP 9571206159 · REGON 54555577600000
Email: info@balansa.app

These Terms of Service ("Terms") govern use of the Balansa platform — the studio admin portal, teacher portal and client booking portal (the "Platform"). By creating an account or otherwise using the Platform, a studio ("Studio") agrees to these Terms on behalf of the business it represents.

If you are a client booking a class through a studio that uses Balansa, your booking, payment and any refund are governed by that studio's own terms, not by this page — see Section 4.

2. The Service

The Platform is a hosted service — there is nothing to install. It lets a Studio manage its schedule, bookings, passes and memberships, and gives the Studio's clients a page to book from.

We may add, change or remove features as the product evolves, and will give reasonable advance notice before removing or materially reducing a feature included in the Studio's plan. We aim for continuous availability but do not guarantee a specific uptime or response time.

3. Studio Responsibilities

The Studio is responsible for:

• the accuracy of the information it enters into the Platform;
• its own relationship with its clients, including the class, cancellation and refund terms it publishes to them — Balansa displays these; it does not set them;
• its own tax, fiscal and consumer-law obligations as a business.

The Studio must not resell or sublicense the Platform, use it on behalf of a business it does not operate, or attempt to extract or reverse-engineer its software.

4. Plans, Billing and Payments

Balansa offers a Free plan and a paid Automate plan, at the prices and fees shown on our pricing page. We may change a subscription price with at least 30 days' notice by email, or a fee on online payments with at least 60 days' notice.

Where a Studio accepts online payments through the Platform, they are processed by Stripe directly into the Studio's own Stripe account. The Studio is the merchant of record for those payments — Balansa is not a party to the transaction between the Studio and its client, and never holds the client's funds. Refunds, chargebacks and disputes on an online payment are handled between the Studio, its client and Stripe.

5. Data Protection

Our Privacy Policy explains how we handle personal data. In short: Balansa is the data controller for a Studio owner's and teacher's own account data, and a data processor for a Studio's client data, which we process only on the Studio's instructions under a data processing agreement.

6. Intellectual Property

Balansa owns the Platform and the software, design and content that make it up. The Studio owns the data it puts into the Platform. Nothing in these Terms transfers ownership of either to the other party.

7. Term and Termination

These Terms apply for as long as the Studio has an active account, on a rolling monthly basis. Either party may terminate on 30 days' written notice. We may suspend or terminate an account immediately for material breach of these Terms or unlawful use of the Platform.

On termination, the Studio may export its data for 30 days, after which we delete or return it in line with our data processing agreement. Fees already paid are non-refundable, except for the unused portion of a prepaid period where we terminate without cause.

8. Disclaimers and Liability

The Platform is provided "as is." To the maximum extent permitted by law, Balansa's total liability to a Studio in any 12-month period is limited to the fees the Studio paid us in that period, and neither party is liable for indirect or consequential loss. Nothing in these Terms limits liability that cannot lawfully be limited. Balansa is not liable for payment outcomes caused by Stripe, the Studio's Stripe account status, or the client's bank.

9. Governing Law and Changes

These Terms are governed by Polish law. We will notify Studios by email at least 30 days before a material change to these Terms takes effect; if a Studio does not agree with a change, it may terminate under Section 7 before the change takes effect.

Questions about these Terms can be sent to info@balansa.app.